by Chris | Feb 7, 2015 | customer service, online customer service
Good customer service isn’t restricted to face-to-face interaction: these days it is important to ensure that your online customer service is just as professional. After all, your website is your virtual shop window so you want any customers to go away feeling they...
by Chris | Jan 18, 2013 | customer complaints, customer service, customers
It’s no secret that we as consumers choose to buy from people (businesses and brands) we like and trust. So if I asked you what your customers think of you – do they like you? Do they love your products and services? Do they trust you? Do you know? If you’re a fan of...
by Chris | May 4, 2011 | customer service
It is vital that you provide each and every client with outstanding customer service so that you can ensure they leave feeling satisfied with your work. This article will give you a few key areas to focus on which could see you needing to do less marketing in the long...
